West Zone Group Privacy Policy
1. Overview
At West Zone Group, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our websites, mobile applications, in-store services, and other digital platforms (“Platforms”).
We believe in transparency and accountability when handling personal data. We will only use your information in ways that are lawful, relevant, and necessary to provide you with quality products, services, and experiences.
We use Your Personal data to provide and improve the Service. By using our Platforms, you agree to the terms of this Privacy Policy.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Platforms. By accessing or using our Platforms, you agree to this Privacy Policy
2. Information We Collect
Unless otherwise agreed with you, we will collect only the basic personal information required in connection with our business relationship.
While doing business with you, we will also collect business-related data which may include information on purchases, services and other business activities, product feedback and any other information you may provide us.
“Personal Information” is any information that relates to you, and which, alone or in combination with other information, could reasonably be used to identify you.
We collect information in different ways depending on how you interact with us:
a. Information You Provide Directly
- Name, contact details, and delivery address.
- Account login details if you register with us.
- Payment and billing information (processed securely).
- Feedback, survey responses, or customer service queries.
- Job application details when applying for employment.
b. Information Collected Automatically
When you use our Platforms, we may collect:
- Device and browser information.
- IP address and general location data.
- Browsing patterns, such as pages viewed and time spent.
- Data through cookies and similar tracking technologies for analytics and personalization.
c. Information from Third Parties
We may receive limited personal data from service providers, delivery partners, payment processors, or publicly available sources to improve our services.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Personalize your shopping experience.
- Improve our products, services, and digital platforms.
- Respond to inquiries, complaints, and requests.
- Send promotional offers, newsletters, and updates (if you opt in).
- Detect and prevent fraud, unauthorized transactions, or other illegal activity.
- Comply with legal obligations.
We will always process your personal information fairly, securely, and only for purposes that you would reasonably expect. We will do so only to the extent permitted by applicable law and take appropriate safeguards to ensure the security and integrity of your personal data.
4. Sharing Your Information
We do not sell your personal information. However, we may share it with:
- Group Companies: Within West Zone Group for operational and marketing purposes.
- Trusted Service Providers: Such as IT support, payment processors, delivery partners, and marketing agencies — bound by confidentiality agreements.
- Legal Authorities: When required to comply with laws, regulations, or court orders.
- Business Transfers: If we merge, sell, or restructure our business, personal data may be transferred to the new owner under the same privacy commitments.
- Fraud Protection: We may share with other companies and organizations for the purposes of fraud protection and credit risk reduction if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others.
We require all third parties to handle your personal information securely and in accordance with applicable laws.
5. Data Protection & Security
We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy and applicable data protection laws. We implement industry-standard safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. Measures we take include:
- Establishing policies and procedures for securely managing information;
- Limiting employee access to viewing only necessary information in order to perform his or her duties;
- Protecting against unauthorized access to Personal Data by using data encryption, authentication and virus detection technology, as required;
- Protecting against unauthorized access to Personal Data by using data encryption, authentication and virus detection technology, as required;
- Restricted access to personal information; and
- Regular security testing and monitoring of our website through recognized online privacy and security organizations.
While we take all reasonable precautions, no system can guarantee absolute security.
6. Data Retention
We keep your personal information only as long as necessary for the purposes stated in this policy, or as required by law. Once no longer needed, it will be securely deleted or anonymized.
7. Your Rights
Under applicable data protection laws, you may have the right to:
- Access the personal data we hold about you – All information that we have collected is available in our database of contacts. For users who registered on West Zone Group, the e-commerce platform for a big variety of products, all information is available online in your account and you may access to such information at any time by logging in to your account through our website.
- Correct or update your details – This enables us to correct or update any incomplete or inaccurate data we have about you. However, we may need to verify the accuracy of the corrected or updated data provided to us by you, to secure the data and comply with our data accuracy policies.
- Request deletion of your personal data – You may request to delete or remove personal data where there are no reasons for us processing that data. However, in special cases we may not be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Withdraw consent for marketing communications – In such circumstances that you have successfully made a request for withdrawing consent for marketing communications, we will suspend such marketing communications to you.
- Restrict or object to certain processing activities – In such circumstances that you have successfully made a request for restriction or objection to certain processing activities, we will suspend the processing of such certain activities.
To exercise your rights, please contact us (details in Section 10). We may require proof of identity for your protection.
8. Marketing Preferences
You may choose to receive or opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in our emails.
- Contacting us directly (see Section 10).
9. Confidentiality:
The website aspires to takes care of all the information provided to it by its Users which may be termed as confidential. Such confidential information which is not required to be disclosed to the website, is specifically excluded from the definition of Personal Information, and shall not be collected/used. The confidential information of the User shall not be disclosed or shared by the Websites, its employees, its agents or any third-party contractors including the experts either orally or in writing except for the following circumstances:
- If such confidential information must be shared in accordance with the law inclusive of any investigation, Court summons, judicial proceedings etc.
- To protect and defend the rights or property of the Website.
10. Dispute Resolution and Governing Law
The conclusion, validity, interpretation, as well as the dispute resolution in relation to the Privacy policy and conditions herein shall be governed by the laws of UAE which are officially promulgated and in effect. As to the matters not specified in the laws of UAE officially promulgated and available to the public, the principles and practices of international laws shall be applied.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal requirements or business changes. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. Your continued use of the website or our services constitutes your understanding of the changes. The updated policy will be published on our website with the “Last Updated” date clearly shown.
12. Disclaimer
The website is not responsible for any communication between the user and the third-party website. The user is advised to read the privacy policy and other policies of the third party on their websites and this website shall not be held liable for such usage made only because a link to the third-party website was provided on the page of this website.
Contact Us
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:
Data Protection Officer
West Zone Group
📍 West Zone Group Corporate Office
Above West Zone Supermarket
Mankhool 2, Bur Dubai – UAE
📧 info@westzone.com
📞 +971 4 288 5555
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.